In the last financial year, there were 479 complaints lodged with AFCA by financial counsellors on behalf of a client. How many people who call AFCA have seen or have a financial counsellor working on their behalf, does it help and what are the benefits? If you’re experiencing financial difficulty, you must complete AFCA’s online form that gives a Statement of your Financial Position. It’s important that you provide documents that will help support your complaint (eg bills, contracts, notes from phone calls) and advise if there are circumstances that might be relevant to your complaint for example, illness, bereavement, domestic violence or a physical or mental health condition. How does someone make a complaint with AFCA? If this is declined or it hasn’t responded to your request – AFCA can help.ĪFCA can also help if you’ve received a default notice when you’re experiencing financial difficulty, or the company continues action against you to recover a debt after you’ve made a financial difficulty request. If you’re unable to make repayments to your credit obligations (eg credit card, payday/home /personal loan), contact your credit company first and ask for assistance. What types of financial difficulty complaints can AFCA help with? personal/home/investment and business loans.
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